Terms and Conditions
By booking a clean with Temple of Clean, you agree to the following terms.
1. Our Services
Temple of Clean currently provides regular home cleaning, deep cleaning and other residential cleaning services agreed upon before the booking.
The exact tasks included will be confirmed when your clean is booked.
2. Quotes & Pricing
Quotes are based on the information provided about the property, its size, condition and the cleaning required.
If the property requires significantly more work than expected, we will discuss this with you before carrying out additional work or applying additional charges.
3. Payment
Payment is due on completion of the clean, unless another arrangement has been agreed beforehand.
4. Access to Your Home
Customers must ensure we can safely access the property at the arranged time.
If keys, access codes or other entry arrangements are provided, they will be treated confidentially and used only for the purpose of providing the cleaning service.
If we are unable to access the property at the scheduled time, our cancellation policy may apply.
5. Before We Arrive
To help us provide the best clean possible, please:
Remove excessive clutter where possible.
Secure valuables and fragile items.
Let us know about any delicate or special surfaces.
Make arrangements for pets where necessary.
Tell us about any known hazards within the property.
6. Cleaning Limitations
While we aim for a high standard every time, some stains, marks, damage or build-up may not be completely removable.
We do not move excessively heavy furniture or perform work that we consider unsafe.
We may decline to clean areas containing hazardous materials, bodily fluids, significant mould, pest infestations or other conditions that may present a health or safety risk unless specifically agreed beforehand.
7. Breakages or Damage
We take reasonable care while working in your home.
Please let us know before the clean about any items that are particularly fragile, valuable, damaged or unstable.
If something is accidentally damaged during a clean, please contact us as soon as possible so we can discuss an appropriate solution.
8. Concerns About Your Clean
We want you to be happy with your clean.
If something has been missed or you are unhappy with any part of the service, please contact us as soon as possible, preferably within 24 hours, and give us the opportunity to address the issue.
Nothing in these Terms & Conditions limits any rights you may have under the Australian Consumer Law.
9. Cancellations
Our Cancellation Policy forms part of these Terms & Conditions.
10. Safety & Respect
Temple of Clean reserves the right to stop or refuse a service where there is an unreasonable risk to health or safety, threatening or abusive behaviour, or unsafe working conditions.
11. Changes to Regular Bookings
Regular cleaning appointments may occasionally need to be changed due to holidays, illness or unforeseen circumstances. Where possible, we will provide as much notice as we can.
Customers may also request changes to their regular booking schedule subject to availability.